Refund Policy

We want you to be happy with Downport. Please read our refund policy carefully.

Last updated: January 2026

01Eligibility for Refunds

We offer refunds for "Pro" license purchases under specific conditions. To be eligible for a refund:
  • You must request the refund within 7 days of your original purchase date.
  • The refund applies if the application does not function as advertised on your supported macOS device.
  • Refunds are generally not granted for change of mind after the 7-day window.

02Non-Refundable Cases

We may decline refund requests in the following situations:
  • Refund requests submitted more than 7 days after purchase.
  • Issues caused by using the software on unsupported macOS versions or hardware.
  • Inability to download content due to third-party platform restrictions (e.g., YouTube blocking specific downloads), as these are external factors beyond our control.
  • Failure to meet the minimum system requirements stated at the time of purchase.

03One-Time License Clarification

Please note that Downport Pro is a one-time purchase, not a recurring subscription.

This license grants you access to Pro features for the lifetime of the major version you purchased, including all minor updates and bug fixes. It does not automatically entitle you to future major version upgrades (e.g., v2.0), though upgrade pricing may be available.

04How to Request a Refund

To request a refund, please contact our support team via email. Include your order number or the email address used for purchase, along with a brief explanation of why you are requesting a refund.

We typically review and respond to refund requests within 24–48 hours.

05Processing Time

Once a refund is approved, it will be processed immediately by our payment provider. The funds will be returned to your original payment method.

Please allow 5-10 business days for the credit to appear on your bank statement, depending on your financial institution's processing times.

06Changes to This Policy

We may update this refund policy from time to time. The latest version will always be published on this page. Your continued purchase or use of the active software implies acceptance of the policy in effect regarding support and refund eligibility.

Questions about refunds?

If you're unsure whether you're eligible for a refund, our support team is happy to help.

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